Privacy Policy

PRIVACY POLICY

Slumber & Sprout ABN. 22 538 192 652 (we, our, us) recognises and respects the importance of your privacy and understands your concerns about the security of the personal information provided to us. It is our policy to respect your privacy regarding any information we may collect from you across our website https://slumberandsprout.com.au, mobile application Slumber & Sprout or other forms of communication between you and us including on other sites we own and operate, email and/or telephone consultation.

We are sensitive to privacy issues and have committed to comply with the Privacy Act 1988(Cth) (Privacy Act), including the Australian Privacy Principles (APPs), which detail how personal information may be collected, used, disclosed, stored and destroyed, and how an individual may gain access to or make complaints about the personal information we hold about them. We are committed to providing quality services to you and protecting your privacy is paramount to us. We may collect your personal information for the primary purpose of providing our services to you.

Personal information encompasses a broad range of information. A number of different types of information are explicitly recognised as constituting personal information under the Privacy Act and including information or an opinion about an identified individual, or about an individual who is reasonably identifiable.

Sensitive information which is also a type of personal information includes information or opinion about an individual’s racial or ethnic origin, political opinion, religious beliefs, sexual orientation or criminal record, provided the information or opinion otherwise meets the definition of personal information.

This Privacy Policy details how we manage personal information about you.

Collection Notice

  1. We collect personal information about you in order to provide you with our Services (i.e your name, email address, delivery address and other information to enable you to access and use our mobile application, to dispatch Products you have ordered from us and provide our Consultations to you), to contact and communicate with you, to respond to your enquiries and for other purposes set out in our Privacy Policy.

  2. It may be necessary to disclose your personal information to third party service providers who help us deliver our Platform including information technology service providers, data storage, web hosting and server providers, professional advisors, payment systems operators and our business partners or as required by law. If you do not provide this information we may not be able to provide our Services to you. In certain circumstances, we may disclose your personal information to third parties located, or who store data, outside Australia.

  3. Our Privacy Policy contains further information about: (i) how we store and use your personal information; (ii) how you can access and seek correction of your personal information; (iii) how you can make a privacy-related complaint; and (iv) our complaint handling process.

  4. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with our Privacy Policy.

In the course of providing services to you, we may collect a range of personal information about you. We collect information that is necessary for the provision of our services to you. 

The type of information collected will depend on the type of transaction on our mobile application or website and the services you have asked us to provide. The information may include:

  • your name;

  • your date of birth and age;

  • your residential and/or postal address; and

  • your contact details such as telephone number, mobile phone number and email address.

Cookies

When you browse our website, contact us electronically, or engage with us on social media, we may also record geographical tagging, cookies, your IP address and statistical data from your activity.  We may use your personal information to customise and improve your user experience on our website and other social media platforms.  By using our website you agree that we can record this information from your device and access them when you visit the site in the future. 

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

Collecting and holding personal information

We aim to collect personal information only directly from you, unless it is unreasonable or impracticable for us to do so.  For example, we may collect personal information from you through telephone calls and other interactions with our employees and contractors, your emails and other correspondence to us or our employees and contractors, account set up, enquiries and contracts for the use of our services.  

We will record your email address if you send us an email.

If you choose not to provide your personal information, then we may not be able to provide you with our full range of services.

You can be anonymous or use a pseudonym when dealing with us, unless the use of your true identity is a legal requirement or it is impracticable for us to deal with you on such basis.

Reasons for collecting, holding and disclosing personal information

We will primarily collect, hold, use and disclose your personal information where it is reasonably necessary for us to carry out our organisation’s functions and activities.  

We may also use your personal information for related purposes which you would reasonably expect, such as providing you with details about other services offered by us, as well as any promotions or offers that may be of interest to you. You can opt out of receiving offers or information at any time by notifying us.  Our procedures are also included on all of our marketing and promotional communications.

In some cases we may disclose your personal information to third parties, such as persons to whom we contract to provide services as required in order to provide you with services. We will ensure that third parties to whom we disclose are bound by confidentiality and non-disclosure agreements, if they are not otherwise required to adhere to the Privacy Act.

We may also disclose your personal information where we have sought your consent or in accordance with the Privacy Act or any other legislation.

We may also disclose your personal information to third parties (including government departments and enforcement bodies) where required or permitted by law.

Storing your personal information

Your personal and sensitive information is stored electronically, on paper, or both. We have physical, electronic and procedural safeguards in place and takes reasonable steps to ensure that your information is protected from misuse, interference and loss, and from unauthorised access, modification and disclosure.

Please be aware that personal information provided by email may not be secure. If you have any concerns regarding the security of your personal information, please provide it in an alternate form, such as facsimile.

Destruction and de-identification

We will retain your personal information whilst it is required for any of our business functions, or for any other lawful purpose.  We will take reasonable steps and use secure methods to destroy or de-identify personal information that is no longer required for any purpose for which the personal information may be used under this Policy in accordance with the Privacy Act.  

Requests for Access and Correction

In most cases, you will be able to gain access to personal information we hold about you.  We may provide you with this information verbally or in writing, as may be appropriate.  Where we do not agree to provide you with details of personal information we will give you written reasons for our decision.

Data Breaches 

If we suspect that a data breach has occurred, we will undertake an assessment into the circumstances of the suspected breach as soon as practically possible after the suspected breach has occurred. We will notify the Privacy Commissioner of any confirmed breaches and any affected customers as soon as practicable as required by the Privacy Act. 

Complaints and Concerns

To discuss or attempt to resolve any complaints relating to the collection, storage and use of your personal information.  For further information, please contact us at info@slumberandsprout.com.au

Privacy Statement Amendments

It may be necessary for us to review and revise our Privacy Policy from time to time which will be done at our full discretion.

For any questions and notices, please contact us at:

H Hibbert and K Joseph, trading as Slumber & Sprout ABN 22 538 192 652

Email: info@slumberandsprout.com.au

Last update: 7 October 2021